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38 articles

Buddy AI · Product guidanceBuddy AI Conversion Agent – FAQ
Buddy AI · Product guidanceWhere does the Negotiation Button appear, and can I change its position?
Buddy AI · Product guidanceHow to Accept a Store Access Request
Buddy AI · Product guidanceCan Buddy AI process refunds or change orders?
Buddy AI · Product guidanceCan Buddy AI be customised for our brand tone and customer approach?
Buddy AI · Product guidanceWhat happens if information conflicts?
Buddy AI · Product guidanceCan we test Buddy AI before going live?
Buddy AI · Product guidanceCan we correct incorrect answers from Buddy AI?
Buddy AI · Product guidanceCan we review conversations handled by Buddy AI?
Buddy AI · Product guidanceCan Buddy AI escalate conversations to the team?
Buddy AI · Product guidanceCan Buddy AI prioritise suitability over sales value?
Buddy AI · Product guidanceCan Buddy AI ask questions before recommending products?
Buddy AI · Product guidanceCan we set rules for how Buddy AI behaves?
Buddy AI · Product guidanceCan we add our own instructions or knowledge to Buddy AI?
Buddy AI · Product guidanceHow often is Buddy AI updated with new information?
Buddy AI · Product guidanceWhat does Buddy AI learn from?
Buddy AI · Product guidanceHow do I disable discounts for specific collections?
Buddy AI · Product guidanceHow to Change Your Logo in Buddy AIWant your store's logo to show up in the AI Rep chat and on the Smart Shopping page? Here's how to do it in just a few steps!
Buddy AI · Product guidanceDoes Buddy AI require setup, training, or coding?
Buddy AI · Product guidanceWhat are Sales Strategies in Buddy AI?