Help Center

Help Center

Help Center

Our Help Center offers detailed guidance and answers to your frequently asked questions. Focused on delivering fast and effective solutions, we ensure a seamless experience with our comprehensive support system.

Our Help Center offers detailed guidance and answers to your frequently asked questions. Focused on delivering fast and effective solutions, we ensure a seamless experience with our comprehensive support system.

Partnerships

Why Add Partner Products to Your Online Store?

Marketplace

What is BUDDY Marketplace?

Marketplace

Products or Services that are not eligible for BUDDY Marketplace

Marketplace

Requirements for Brand Eligibility in the BUDDY Marketplace

Marketplace

Why Aren't My Products Showing on BUDDY Marketplace?

Marketplace

Why Should I Sell on the BUDDY Marketplace?

Marketplace

Joining BUDDY Marketplace as a Seller: How to Get Started?

Marketplace

How Does BUDDY Marketplace Provide Discounts on All Products?

Marketplace

Why Shop at BUDDY Marketplace?

Marketplace

What is the BUDDY Marketplace Plus Subscription?

Marketplace

Why do I see additional usage charges from the Buddify app on my Shopify bill?

Products

How can I selectively publish/supply/export specific products to the Buddify feed?

Products

Why can't I find my published products in the Buddify feed?

Products

Why am I unable to locate / see my imported products?

Products

How to publish your products to the Buddify Feed?

Products

How to remove certain products from the Buddify feed?

Products

What is a Price Margin and how does it affect my revenue?

Products

What are Stock Buffers?

Products

Am I allowed to sell imported products on other platforms?

Products

Why aren't my products listed on the Buddify Feed?

Products

What is the meaning of "Auto-Sync" for products?

Products

Is there a way to change the pictures in Buddify only, where I can add products without labels, without altering my products in my shopify store?

Subscriptions

Is it possible to upgrade to more products at a prorated amount? I am thinking about upgrading but I do not want to double pay.

Products

Why are some of my imported products not appearing on my online store even though I have set them as active?

General

Am I a retailer or a supplier?

Products

Why are Buddify products being archived from my store?

Products

What does Buddify keep in sync between the Retailer and Supplier stores?

Products

Which products are currently offered on Buddify, and how can I access the feed to view them?

Products

Is it possible to determine the order in which my products are displayed?

Products

Why are some of my imported products automatically set to "Draft" and cannot be set to "Active"?

Products

How can I search for products and brands?

Products

Understanding the Product Page

Products

What to do if I don't track the quantity of my products and instead produce based on orders?

Products

Am I allowed to publish products to the Buddify Feed if I obtained them through Dropshipping apps?

Partnerships

Buddify B2B Lead Generation

Partnerships

Buddify Wholesale

Partnerships

FAQ: Are my products available for Wholesale?

Partnerships

How do I add extra Wholesale discounts?

Partnerships

Is there a minimum order quantity or checkout limit?

Partnerships

Do additional discounts apply to the total checkout amount or are they specific to each store?

Orders, Shipping & Returns

Orders & Shipping Explained

Orders, Shipping & Returns

Are orders automatically fulfilled? How does it work?

Orders, Shipping & Returns

When I sell a partner product that I imported, how are the orders fulfilled?

Orders, Shipping & Returns

How does Buddify automate the process of selling partner products?

Orders, Shipping & Returns

How do I handle Returns? Requesting a Return, Exchange, or Refund.

Orders, Shipping & Returns

Who Covers the Cost of Return Shipment?

Orders, Shipping & Returns

Are shipping fees included in the checkout?

Orders, Shipping & Returns

Are the shipping prices displayed on the product page definitive, or can they fluctuate?

Orders, Shipping & Returns

"Error: This order cannot be shipped to the address you entered". What to do?

Orders, Shipping & Returns

Buddify Packing Slip

Orders, Shipping & Returns

How to add new shipping destinations?

General

Managing Shipping Costs for Profitability

Subscriptions

Is it free to install Buddify? Do you have a free plan?

Subscriptions

When can I get a refund?

Subscriptions

How can I cancel my subscription?

Subscriptions

Can I cancel my subscription at any time?

Subscriptions

Pricing and Refunds

Orders, Shipping & Returns

When do I have to pay the suppliers?

Orders, Shipping & Returns

What occurs when another store sells my products on Buddify?

Orders, Shipping & Returns

Do I have to pay a commission or percentage of sales to Buddify when I sell partner products?

Orders, Shipping & Returns

How can I enable my store for B2B transactions?

Partnerships

What brands can I partner with?

Partnerships

I run a niche brand, can I still partner with other brands on Buddify?

Partnerships

What if there is no other brand in my niche to partner with on Buddify?

Partnerships

Can I choose which brands to partner with on Buddify?

Partnerships

Can I choose my "Partners"?

Partnerships

Is it necessary to obtain approval in order to import and sell partner products?

Partnerships

Where can I see my Partners?

Partnerships

I have a new Retailer, but I can't find my products on their website. Why?

General

How can you make the most out of Buddify?

General

What does Buddify do?

General

Who should use Buddify?

General

Buddify Dropshipping explained

General

"Buddify - Brand Partnerships" Explained

General

How can I change the category of my brand?

General

What makes Buddify unique as an All-in-One B2B app?

Products

Is the retailer brand permitted to modify the information regarding an imported product?

General

How does Buddify work?

General

Am I required to import partner products into my store?

General

Is it possible to modify my store's name?

General

Why do I pay for Buddify?

General

Who are buddies/retailers/suppliers?

General

Do you have any website where I can browse products and place orders, similar to other online tools available?

General

Is it permissible for a reseller store to use the product images, description, and title of the supplier?

General

Charging Taxes and Import Fees

Partnerships

Is it possible for me to select the stores that I wish to partner with?

General

How can I make money with Buddify, and could you provide some examples to illustrate this?

General

Can I block sales to a specific country?

General

Can you give a detailed example of how Buddify works?

General

How Do Sales Taxes Work With Buddify?

General

How many brands are there in Buddify? Can you share a list of these brands?

General

What sets the Buddy and Retailer Plans apart?

General

Selling CBD and Hemp Products

General

Can I sell customizable and print-on-demand products?

Partnerships

What are the benefits of partnering with other brands on Buddify?

Subscriptions

How can I remove my brand and products from the Buddify Feed?

Products

What should I do if I have products that belong to two different categories?

General

Is Buddify available in my country?

General

Are Buddify sales classified as B2B or B2C?

General

Tax and Customs Duty

General

Buddify Dropshipping Advantages

Subscriptions

Can I use my one Buddify account for more than one Shopify store?

General

Can I invite other brands to join Buddify?

General

How do I change my brand's address?

General

Can you provide an explanation of how Buddify works?

General

Which currencies does Buddify support? Is there a live exchange feature available?

General

If all my listings are in English, what occurs when a customer from another country wants to import our products?

General

How to use Buddify?

General

Is there a commission deducted from each sale?

General

Do you have a mechanism that facilitates payment between the parties?

Products

Products Imported but Not Displaying on My Website