Help Center

Help Center

Help Center

Our Help Center offers detailed guidance and answers to your frequently asked questions. Focused on delivering fast and effective solutions, we ensure a seamless experience with our comprehensive support system.

Our Help Center offers detailed guidance and answers to your frequently asked questions. Focused on delivering fast and effective solutions, we ensure a seamless experience with our comprehensive support system.

Products

Why am I unable to locate / see my imported products?

Products

Is there a way to change the pictures in Buddify only, where I can add products without labels, without altering my products in my shopify store?

Subscriptions

Is it possible to upgrade to more products at a prorated amount? I am thinking about upgrading but I do not want to double pay.

Products

Can't find your Products on Buddify Feed? Here's How to Fix It.

Products

How to remove certain products from the Buddify feed?

Products

How to publish your products to the Buddify Feed?

General

Am I a retailer or a supplier?

Products

Am I allowed to sell imported products on other platforms?

Products

What is a Price Margin and how does it affect my revenue?

Products

Why are Buddify products being archived from my store?

Products

What are Stock Buffers?

Products

What does Buddify keep in sync between the Retailer and Supplier stores?

Products

Why can't I find my published products in the Buddify feed?

Products

How can I selectively publish/supply/export specific products to the Buddify feed?

Products

Which products are currently offered on Buddify, and how can I access the feed to view them?

Products

Why aren't some of my products showing up on the Buddify feed?

Products

Why aren't my products listed on the Buddify Feed?

Products

What is the meaning of "Auto-Sync" for products?

Products

Is it possible to determine the order in which my products are displayed?

Products

Why are some of my imported products automatically set to "Draft" and cannot be set to "Active"?

Products

Why are some of my imported products not appearing on my online store even though I have set them as active?

Products

How can I search for products and brands?

Products

Understanding the Product Page

Products

What to do if I don't track the quantity of my products and instead produce based on orders?

Products

Am I allowed to publish products to the Buddify Feed if I obtained them through Dropshipping apps?

All-in-One B2B

Buddify B2B Lead Generation

All-in-One B2B

FAQ: Are my products available for Wholesale?

All-in-One B2B

How do I add extra Wholesale discounts?

All-in-One B2B

Is there a minimum order quantity or checkout limit?

All-in-One B2B

Do additional discounts apply to the total checkout amount or are they specific to each store?

All-in-One B2B

Buddify Wholesale

Orders

How do I handle Returns? Requesting a Return, Exchange, or Refund.

Shipping

How do I handle Returns? Requesting a Return, Exchange, or Refund.

Shipping

Who Covers the Cost of Return Shipment?

Shipping

Are orders automatically fulfilled? How does it work?

Orders

Are orders automatically fulfilled? How does it work?

Orders

When I sell a partner product that I imported, how are the orders fulfilled?

Orders

Orders & Shipping Explained

Shipping

When I sell a partner product that I imported, how are the orders fulfilled?

Shipping

How does Buddify automate the process of selling partner products?

Shipping

Are the shipping prices displayed on the product page definitive, or can they fluctuate?

Shipping

Are shipping fees included in the checkout?

Shipping

"Error: This order cannot be shipped to the address you entered". What to do?

Shipping

Can I block sales to a specific country?

Shipping

Buddify Packing Slip

Shipping

How to add new shipping destinations?

Shipping

Orders & Shipping Explained

Shipping

Managing Shipping Costs for Profitability

Subscriptions

Is it free to install Buddify? Do you have a free plan?

Subscriptions

When can I get a refund?

Subscriptions

How can I cancel my subscription?

Subscriptions

Can I cancel my subscription at any time?

Subscriptions

Pricing and Refunds

Orders

When do I have to pay the suppliers?

Orders

What occurs when another store sells my products on Buddify?

Orders

Do I have to pay a commission or percentage of sales to Buddify when I sell partner products?

Orders

How can I enable my store for B2B transactions?

All-in-One B2B

What brands can I partner with?

All-in-One B2B

I run a niche brand, can I still partner with other brands on Buddify?

All-in-One B2B

What if there is no other brand in my niche to partner with on Buddify?

All-in-One B2B

Can I choose which brands to partner with on Buddify?

All-in-One B2B

Can I choose my "Partners"?

All-in-One B2B

Is it necessary to obtain approval in order to import and sell partner products?

All-in-One B2B

Where can I see my Partners?

All-in-One B2B

I have a new Retailer, but I can't find my products on their website. Why?

All-in-One B2B

How can you make the most out of Buddify?

General

Buddify Dropshipping explained

General

"Buddify - Brand Partnerships" Explained

General

How can I change the category of my brand?

General

Is the retailer brand permitted to modify the information regarding an imported product?

General

Am I required to import partner products into my store?

General

Is it possible to use Buddify if I exclusively ship within the United States and my product listings utilize other apps such as Infinite Options and Uploadery?

General

Is it possible to modify my store's name?

General

Do you have any website where I can browse products and place orders, similar to other online tools available?

General

What does Buddify do?

General

Who are buddies/retailers/suppliers?

General

Is it permissible for a reseller store to use the product images, description, and title of the supplier?

General

Do you exclusively have US-based stores inside the app?

General

Charging Taxes and Import Fees

General

Is it possible for me to select the stores that I wish to partner with?

General

How can I make money with Buddify, and could you provide some examples to illustrate this?

General

Who should use Buddify?

General

Can you give a detailed example of how Buddify works?

General

How Do Sales Taxes Work With Buddify?

General

Is Buddify a Dropshipping app?

General

What makes Buddify unique as an All-in-One B2B app?

General

How many brands are there in Buddify? Can you share a list of these brands?

General

What sets the Buddy and Retailer Plans apart?

General

Selling CBD and Hemp Products

General

Can I sell customizable and print-on-demand products?

General

What are the benefits of partnering with other brands on Buddify?

General

Why do I pay for Buddify?

General

How can I remove my brand and products from the Buddify Feed?

General

What should I do if I have products that belong to two different categories?

General

Is Buddify available in my country?

General

Are Buddify sales classified as B2B or B2C?

General

Tax and Customs Duty

General

Buddify Dropshipping Advantages

General

Can I use my one Buddify account for more than one Shopify store?

General

Can I invite other brands to join Buddify?

General

How do I change my brand's address?

General

Can I use Buddify in the UK, Canada, or Australia?

General

Can you provide an explanation of how Buddify works?

General

Which currencies does Buddify support? Is there a live exchange feature available?

General

If all my listings are in English, what occurs when a customer from another country wants to import our products?

General

Is there a commission deducted from each sale?

General

How to use Buddify?

Orders

Do you have a mechanism that facilitates payment between the parties?

Products

Products Imported but Not Displaying on My Website

General

How does Buddify work?